AI has already made significant strides in various industries, with the banking and healthcare sectors being no exception.

In recent years, AI has brought numerous improvements to the banking and healthcare industries, including enhancing efficiency, reducing costs, and providing better customer service. 

With the potential to analyse data and identify patterns that people might miss. AI is truly transforming how banks and healthcare providers operate, paving the way for better outcomes for businesses and consumers.

Let’s look at the incredible metamorphosis of the banking and healthcare industries: 



AI in Banking

AI is crucial to the banking industry’s digital transformation, from fraud detection to customer service. 

Fraud Detection: AI-powered fraud detection tools can monitor transactions in real-time and detect fraudulent activities faster than humans. These tools can identify and flag transaction patterns and anomalies for further investigation.

Customer Service: Virtual assistants and chatbots can handle simple customer queries and requests, freeing customer service staff to focus on more complex issues. These bots can also give customers personalised recommendations and financial advice based on their transaction history and financial goals.

Credit Scoring: AI can analyse large amounts of data to create more accurate credit scores, which can help banks make better lending decisions. This can lead to more loans being approved, and at better interest rates, for customers who might have been overlooked using traditional credit-scoring models.


banking and healthcare


Risk Management: AI helps banks identify and manage risks more effectively. By analysing data from various sources, including social media and news articles, AI can identify potential risks before they become significant problems.

A recent Bournemouth University study, analysing the impact of AI in the finance and banking sector, stated that applications of AI can greatly improve the quality of services for consumers. 

“In addition to bettering user experience and developing better data handling techniques, AI has also accelerated, simplified, and redesigned conventional processes to increase their effectiveness. Data has evolved into an organisation’s most valuable asset as a result of the availability of AI technologies. More than ever, banks are familiar with cutting-edge and economical solutions.”




AI in Healthcare

The healthcare industry is witnessing a paradigm shift as AI continues to break barriers and transform how care is delivered. With the potential to enhance various aspects of the sector, AI is reshaping diagnosis, drug development and the way patients are cared for. 

Medical Imaging: AI-powered image analysis tools can assist radiologists in detecting abnormalities and diagnosing diseases. These tools can analyse medical images faster and more accurately than humans, leading to quicker diagnoses and better treatment outcomes.

Drug Development: AI can analyse vast amounts of medical data to identify potential drug targets, predict drug efficacy, and accelerate drug development. This can lead to the discovery of new treatments for diseases, which can improve patient outcomes and reduce healthcare costs.

Virtual Health Assistants: AI-powered virtual health assistants are transforming the patient experience by offering personalised healthcare advice, monitoring health conditions, and facilitating communication with healthcare providers.

According to a report from PwC, “Virtual health assistants have the potential to improve patient adherence to treatment plans and reduce the burden on healthcare systems by providing continuous, personalised support.”


banking and healthcare


Remote Monitoring: AI-powered remote monitoring tools can track patient data in real-time, alerting healthcare providers to potential issues before they become critical. This can lead to earlier interventions and better patient outcomes, particularly for chronic diseases.

Personalised Medicine: AI can analyse a patient’s genetic and medical history to create personalised treatment plans. This can lead to more targeted therapies, better treatment outcomes, and reduced healthcare costs.

Predictive analytics: AI algorithms can also predict disease outbreaks and identify high-risk populations. These predictions can help healthcare providers take preventive measures to control the spread of diseases.

Streamlining Administrative Tasks: AI is automating many admin tasks in healthcare, such as appointment scheduling, billing, and data entry. Natural language processing (NLP) systems can transcribe and analyse patient records, freeing healthcare professionals to focus on providing care.

Chatbots are able to answer patient queries, deliver appointment reminders, and provide general health advice, reducing the burden on admin staff who usually juggle multiple roles.

To learn more about banking and healthcare in Australia, click here.